PYMNTS：
Small Businesses Turn to Automation To Deal With Growing Late Payments Problem
While it’s certainly necessary, chasing down payments and corralling them has never been a glamourous job. But lately, a variety of factors has made the process less pleasant than ever.
Clearly, the function is ripe for automation — and companies of all sizes have been adopting platforms that will help them get paid by hook or crook at a growing clip.
For some, hiring full-time staff to take care of credit control doesn’t make sense. For others, employees have been overwhelmed by rising numbers of late payments during the pandemic — and traditional manual processes simply won’t cut it anymore. For others still, adoption is simply part of a larger strategy to digitize operations.
“Credit controllers are coming into these roles, they’re entry-level roles typically, that are done by very young people who sit down at their desks and think, ‘Hey, there’s got to be a better way to do this; this is way too manual,’” Chaser CEO Sonia Dorais told PYMNTS.
Chaser is a Platform-as-a-Service provider doing business in the U.K., Australia, New Zealand and the U.S. Dorais spoke with payments following the company’s integration last month with MYOB AccountRight and MYOB Essentials, an accounting system for small- to medium-sized businesses (SMBs) in Australia and New Zealand.
追討欠款從來都不是一項體面的工作，但卻是必要的。而最近，有各種因素使追討欠款的過程變得比以往更不愉快。
顯然自動化的功能已經成熟——各種規模的公司都在採用平台的方式，想方設法取得欠款。
對於一些人來說，聘請全職員工來處理信用管制並不合理。對於其他人來說，員工在疫情期間因延遲付款增加而不堪重負——而傳統的手動流程根本無法減少這種情況。對於其他人來說，採取自動化信用管制只是數位化運營戰略的一部分。
Chaser 是一家在英國、澳洲、紐西蘭和美國開展業務的平台服務提供商，Dorais 在上個月與 MYOB AccountRight 和 MYOB Essentials整合後談到了付款問題（一個在澳洲和紐西蘭服務中小型企業的會計系統）。
- 節省大量時間
Dorais 說：
“我們最近有一位客戶表示，與她過去履行職責時所做的工作相比，她每週使用 Chaser 節省了 15 多個小時。”
“Chaser使其他企業能夠保持更輕鬆的現金流，它還幫助我們的客戶獲得報酬並繼續與他們的客戶保持積極的關係” - 接觸該付款的人
該公司通過電子郵件和電話的組合進行收款。它已承諾在一月份添加文本功能。隨著遠端工作的增加，通過數位方式聯繫人們更加重要，因為催收員不再能夠通過辦公室的總機聯繫到他們。Dorais 說：“這意味著我們需要在如何接觸需要付費的人方面發揮創意。”
除了追逐付款，Chaser 現在是一個端到端的應收賬款 (AR) 平台。在 2021 年期間，該公司實施了信用管制員或 AR 文員工作的所有不同領域。例如，該公司已嵌入支付、收債和信用檢查。“我們的受眾——信貸控制員和應收賬款文員——我們希望幫助他們實現整個功能的自動化，並將其全部放在一個平台上，”Dorais說。
